In 1981, JCB expanded its card brand overseas as Japan's first and only international card brand, and today its servics are used by over 140 million customers worldwide. JCB began issuing credit cards in Thailand in 1990, and as of June 2021 it has over 1.5 million customers in the country, to whom it offers cost-saving discounts and other benefits.
Thailand
Thailand
Case study JCB International (Thailand) Co., Ltd.
We have realized a complete telecommuting system by introducing secure telecommuting solutions! Which security measures are optimal in anticipation of the end of the COVID-19 pandemic?
Introduced service
Contents
Client interview
Reason and background for adoption
Issues Prior to the Introduction
Because JCB places importance on exercising tight control over customer information, we strictly prohibit access to our in-company servers from the outside.
Therefore, work-from-home employees were unable to acquire information from the server, resulting in operational inefficiency.
Meanwhile, we were looking for solutions that ensured security in order to continue to permit telecommuting even after the COVID-19 pandemic ends.
Decisive Factors Behind the Introduction
First Vice President Nishita gives three main reasons why, among multiple competitors, JCB chose to partner with KDDI Thailand: "High quality, as seen in their understanding of issues during the proposal and their provision of easy-to-understand information, ease of communication between our local employees due to their multilingual support, and our feeling that we can rely on them for support post-implementation."
First Vice President
Masayuki Nishita
Effects of the Introduction
Because JCB has successfully minimized information leakage risks without reducing operational efficiency, which was the issue prior to the introduction, Vice President Nishita remarked, "We are highly satisfied with the fact that KDDI provided detailed responses to our requests much faster than we anticipated from the time of the proposal to the completion of the introduction.
I would like KDDI to continuously propose and provide information on new solutions to us."
We need to offer services to our customers without any delays even amidst the impacts of COVID-19, and at the same time, we had to realize flexible work styles and respond to the diversification of forms of employment as a company based overseas; this consequently increased the burden on our IT division. However, we have successfully reformed our working practices by introducing KDDI's solutions.
| * | The listed information was from the date of the interview. |
Comments from KDDI representatives
KDDI Thailand Engineer
Yuki Wasai
Thank you for introducing our solutions!I will be happy to continue to support you.
KDDI Thailand Sales
Eul lee
I will continue to make proposals to contribute to our customers' businesses!
Customer profile
JCB International (Thailand) Co., Ltd.
| Location | Aoyama Rise Square, 5-1-22 Minami Aoyama, Minato-ku, Toky |
| Industry | Financial Insurance |
| Employee size | 1 to 100 people |
| Publication date | August , 2021 |
What is the best solution for your problem?
Please consult a KDDI consultant.
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