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Case study Tops

RPA UiPath seamlessly integrates with existing systems and applications, allowing Tops to leverage their current infrastructure without the need for extensive modifications.


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Introduced service

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Contents

Client interview

Reason and background for adoption

Issues

In the dynamic landscape of retail operations, efficiency and accuracy are paramount. Tops, a leading retail chain, recognized the need to modernize its processes to stay competitive and enhance customer satisfaction. To achieve these objectives.

Tops adopted Robotic Process Automation (RPA) technology, specifically UiPath, to automate various tasks related to updating product stock information, issuing purchase orders (POs), updating prices, and managing discounts. This whitepaper delves into the rationale behind Tops decision to implement RPA UiPath and explores the transformative impact it has had on their retail operations.

Why Tops deployed RPA technology to their work flow?

Enhanced Efficiency:

Manual tasks such as updating product stock information, issuing POs, and clearance sale and discounts are often time-consuming and prone to errors.

RPA UiPath automates these processes, significantly reducing the time required to complete tasks and ensuring accuracy through standardized workflows.

Tops recognized the potential of RPA to streamline operations and allocate human resources to more strategic tasks.

 

Mr. Chalermpon Sumpanana MIS Director

MIS Director
Mr. Chalermpon Sumpanana

Seamless Integration:

RPA UiPath seamlessly integrates with existing systems and applications, allowing Tops to leverage their current infrastructure without the need for extensive modifications.

As Tops a rapidly growing retail chain, Tops needed a solution that could scale alongside their business.

RPA UiPath provides scalability by allowing Tops to easily adapt and automate additional processes as their operations expand, without significant overhead or resource constraints.

 

Improved Accuracy:

By automating tasks such as updating product stock information and pricing, RPA UiPath has significantly reduced the occurrence of errors and discrepancies.

This heightened accuracy has enhanced customer satisfaction by ensuring that product availability and pricing information are consistently reliable.

Time and Cost Optimizing:

Automation repetitive tasks has freed up valuable employee time, allowing them to focus on more strategic initiatives such as customer engagement, product innovation, and work balance for employees as well.

Reduced manual effort has also led to cost optimizing for Tops, as fewer resources are required to accomplish routine operational tasks.

Agility and Adaptability:

RPA UiPath's flexibility enables Tops to quickly respond to market changes and business demands.

Whether it's updating prices in response to competitor pricing strategies or adjusting stock levels based on demand fluctuations, Tops can swiftly implement changes with minimal manual intervention.

Service implementation diagram

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Why choose RPA services from KDDI Thailand?

  • Expertise: KDDI Thailand's extensive experience in RPA implementation, particularly in the retail sector, made them a trusted partner for Tops.
  • Collaboration: KDDI Thailand's collaborative approach ensured Tops specific needs were met, leading to customized solutions and efficient deployment.
  • Competitive pricing: KDDI Thailand offered cost-effective solutions.
  • Strong proposal: KDDI Thailand comprehensive proposal inspired confidence in project success.
  • Assurance in completion: Tops trusted KDDI Thailand expertise and reliability for project delivery.

Conclusion

The partnership between Tops and KDDI Thailand has driven successful RPA implementation, enhancing operational efficiency and positioning Tops for sustained growth in the retail industry. 
* The listed information was from the date of the interview.

Customer profile

THAI SEMCON CO.,LTD

Central Food Retail Company Limited.

CLIENT OVERVIEW

Tops, operated by Central Food Retail under Central Retail (CRC), is one of the largest supermarket chains in Thailand, boasting over 800 outlets in various formats and platforms. It offers a diverse range of products, from fresh groceries and imported goods to convenient items, catering to the needs of consumers across the country. Alongside its widespread network of physical stores, Tops also offers a convenient online platform, enhancing the overall shopping experience.

 

Products and Services

Tops offers a premium selection of local and imported goods, including fresh produce sourced from both local farms and around the world, carefully selected meat and seafood, and a variety of excellent wines from various countries. Customers can find a diverse range of items, from groceries and deli meats to freshly baked goods. While its physical stores provide an impressive shopping experience, Tops also offers a seamless online grocery shopping platform with 40,000 products. Tops Online boasts a 100% freshness guarantee, 1-hour delivery, and a wide selection of quality products sourced from around the world.


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