- High Volume of Bills: WHA Group manages multiple industrial estates and utilities, resulting in thousands of electricity bills that need to be processed monthly.
- Data Accuracy: Manual entry of billing data often led to errors, requiring time-consuming cross-verification and corrections.
- Time-Consuming Processes: Manual processing was slow, leading to delays in data availability for analysis and decision-making.
- Resource Allocation: Significant human resources were allocated to mundane tasks, reducing their availability for more strategic activities.
Thailand
Thailand
Case study WHA Group
This white paper outlines WHA Group's journey towards digital transformation through the adoption of RPA and OCA, developed by KDDI Thailand, serving as a valuable case study for other organizations looking to automate and optimize their data management processes.
Introduced service
Contents
Executive Summary
WHA Group, a leading industrial estate developer and utility provider, faced challenges in managing and processing large volumes of electricity bills across its diverse portfolio. The manual handling of these bills was time-consuming, error-prone, and inefficient. To address these challenges, WHA Group, in collaboration with KDDI Thailand, implemented Robotic Process Automation (RPA) combined with Optical Character Recognition (OCA) techniques. This partnership led to significant improvements in data accuracy, processing speed, and overall operational efficiency.
Challenges Faced
Service implementation diagram
Solution Implementation
In collaboration with KDDI Thailand, WHA Group deployed an RPA solution integrated with OCA techniques to automate the data extraction process from electricity bills. The process included:
- Bill Scanning and Digitization: Physical bills were scanned and converted into digital formats using OCA technology provided by KDDI Thailand, ensuring all relevant data points were captured accurately.
- Automated Data Extraction: The RPA bots, developed by KDDI Thailand, were programmed to extract key data fields from the digitized bills, such as consumption values, billing dates, and total amounts.
- Data Validation and Entry: The extracted data was automatically validated against predefined criteria, with the RPA bots flagging any discrepancies for human review.
Benefits Realized
- Increased Efficiency: The automation process reduced the time required for data extraction by 80%, allowing faster processing of electricity bills.
- Enhanced Data Accuracy: The use of OCA reduced the error rate in data extraction, leading to more reliable data for analysis.
- Cost Savings: By automating manual tasks, WHA Group saved on labor costs and reduced the need for overtime work.
- Scalability: The RPA solution, developed by KDDI Thailand, is easily scalable, allowing WHA Group to handle increased volumes of bills as they expand their operations.
- Improved Resource Allocation: Employees previously engaged in manual data entry could now focus on more value-added activities, such as data analysis and strategic planning.
Conclusion
The integration of RPA and OCA technologies at WHA Group, with the expertise of KDDI Thailand, showcases the transformative potential of automation in managing utility data. By automating the data extraction process from electricity bills, WHA Group not only improved operational efficiency but also set a precedent for leveraging technology to drive business growth.
| * | The listed information was from the date of the interview. |
Customer profile
WHA CORPORATION PUBLIC COMPANY LIMITED
CLIENT OVERVIEW
Initiated in 2003 by a group of forward-thinking entrepreneurs involved in industrial property development, the WHA Group has become a leading player in logistics, industrial estates, utilities and power and digital services, both in Thailand and Southeast Asia
In 2012, through relentless efforts of the company’s management team, WHA Corporation Pcl. was listed on the Stock Exchange of Thailand (SET). Three years later, it acquired WHA Industrial Development Plc. (formerly known as Hemaraj Land And Development Plc.), Thailand’s largest and most successful developer of industrial estates utilities & power and property solutions. Thanks to this strategic expansion, the newly invigorated WHA Group has the resources to be “the ultimate solution partner” of local and international investors, enabling them to operate with maximum efficiency.
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